Definition: A team-based tool from lean and continuous improvement practices where small groups meet regularly to solve problems.
Explanation: Quality Circles encourage ownership and collaborative problem-solving among front-line employees, not just managers.
Example: A kitchen team meets weekly to identify and solve one small efficiency or safety issue – creating a culture of continuous improvement.
How to Use This Tool: Use in operational or service teams. Ask: “What small change could make things 5% better?” Assign a rotating facilitator, track ideas, and test solutions quickly.
