Definition: A visual framework for annual (or other) planning that builds organizational resilience from the ground up.
Explanation: The pyramid takes into account the critical elements of organizational planning.
Example: If operations, finance and marketing are not interconnected, a breakdown in one of the areas will cause confusion and wasted effort in the other areas.
How to Use This Tool: Use it from the top down. Start with a vision and build the foundation underneath it. Declare your ideal customer(s) and the experience they have when interacting with you
