Recruiting + Culture Change

If you lead in the service industry and have had the luxury of having enough qualified people to fill the positions you have open, you are doing something- probably many things right. Insufficient staffing levels mean less ability to push costs down as a percentage of revenue. In the restaurant business, the most profitable thing […]

Today’s biggest problem that might not be a problem

Those of you in hospitality are painfully aware of the biggest obstacle to bringing your business back; people. Specifically, a lack of them. In response, operators are raising pay, providing hiring incentives, profit sharing, implementing a new service charge distribution for non-tipped employees, even building housing. These are all great solutions, but due to the […]